"VestAndPage press" (5 books+flyers)

RETURNS

(a) Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
To complete your return, we require a receipt or proof of purchase. 
There are certain situations where only partial or no refunds are granted (if applicable):
– Book with obvious signs of use;
– CD, DVD, VHS tape that has been opened;
– Any item not in its original condition, is damaged or missing parts for reasons not due to our error;
– Any item that is returned more than 30 days after delivery.

(b) Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days. 

(c) Late or missing refunds (if applicable)
If you haven't received a refund yet, first re-check your bank account. 
Then contact your credit card or payment company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and you still have not received your refund yet, please contact us.

(d) Sale items (if applicable)
Only regular priced items may be refunded, sale items cannot be refunded.

(e) Return shipping
To return your product, you should mail your product back to the address provided on your order confirmation.
You will be responsible for paying for the shipping costs for returning your item.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 50.- Euro, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.

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DAMAGES AND LOSSES

(a) If "Priority Shipping + Shipment Tracking" is chosen, shipping is DHL parcel with standard DHL Express liability included in the shipping price. No liability for damages and losses applies for "Standard shipping" options. Additional financial protection to customers against all risks of physical shipment loss or damage, from any external cause can be requested.

(b) Shipment tracking number will be communicated to the buyer upon shipping information. Buyers are responsible for tracking the good. No responsibility from the seller side is taken for the unlikely event of loss or damage occurred during shipping. Please contact us with any insurance questions prior to purchasing.

PAYMENT

(a) Methods
Through the webstore, we only accept payment via PayPal. You will be forwarded to PayPal upon check-out.

If you wish to use a payment method other than PayPal, please write us an email.

(b) Prices
Prices include the price of each product, tax and handling fees. 
Shipping charge options with DHL parcel service are shown and added related to your country of destination.

 

​SHIPPING

(a) Carrier
Prices indicate national or international shipping with DHL parcel service.

(b) Shipment Tracking
Shipping confirmation and tracking will be provided for "Priority Shipping + Shipment Tracking".

No shipment tracking applies for "Standard shipping" options.

(c) Insurance
Prices include the standard DHL Express liability for "Priority Shipping + Shipment Tracking" options. 

No liability insurance applies for "Standard shipping" options.

Additional financial protection to customers against all risks of physical shipment loss or damage, from any external cause can be requested.

(d) International Customs
When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country.
The seller accurately represents the contents of the parcel (sold item and value) on the custom declaration form and attaches an invoice for customs. Buyers pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country. The seller is unable to predict which of these fees, if any, will be applied so the buyer is requested to inform about your country's regulations before placing an order. Please consider that possible custom clearances might slow down the shipping process and cause delay to which the seller is not responsible.
Please contact us with any shipping questions prior to purchasing.